At Parivromi Hospitality, we strive to provide flexible and transparent travel experiences. We understand that plans can change, and our cancellation policy is designed to outline the process and terms for canceling bookings made through our platform, including air tickets, hotel reservations, tour packages, and other travel services. Please review this policy carefully before booking, as it applies to all customers unless otherwise specified in writing.

1. General Cancellation Guidelines

1.1 Booking Cancellation Process

• Submission Requirements: All cancellation requests must be submitted in writing via email to our dedicated customer support team at info@parivromihospitality.com. Requests sent through other channels (e.g., phone calls, social media, or in-person) or verbal cancellations will not be accepted.
• Request Acknowledgment: Upon receiving your cancellation request, we will send an acknowledgment email within 24-48 hours confirming that your request is being processed. To avoid delays, please include all necessary details, such as booking reference numbers, traveler names, and travel dates.
• Approval Process: Cancellations are subject to approval by Parivromi Hospitality and the relevant service provider (e.g., airline, hotel, or tour operator). Approval depends on the booking’s terms and conditions, the timing of the cancellation, and the service provider’s policies.
• Refund Eligibility: The refund amount, if applicable, will vary based on:
  • The type of booking (e.g., air ticket, hotel, tour package).
  • The timing of the cancellation relative to the travel or check-in date.
  • Any promotional or special conditions associated with the booking.

1.2 Refund Processing

• Processing Timeline: Approved refunds will be processed within 7-14 business days from the date the cancellation request is confirmed. Business days exclude weekends and public holidays observed in the country where Parivromi Hospitality’s processing office is located.
• Refund Method: Refunds will be credited to the original mode of payment used during booking (e.g., credit card, debit card, or bank transfer) unless an alternative method is mutually agreed upon in writing.
• Currency and Conversion: Refunds will be issued in the currency of the original transaction. If currency conversion is required, the exchange rate applied will be based on the rate provided by the payment processor at the time of refund processing. Parivromi Hospitality is not responsible for losses due to exchange rate fluctuations.
• Partial Refunds: For bookings where only a portion is canceled (e.g., one traveler in a group or a segment of a multi-city itinerary), the refund amount will be calculated based on the eligible components minus any applicable fees.

1.3 Non-Refundable Bookings

• Non-Refundable Categories: Certain bookings are explicitly marked as non-refundable at the time of purchase. These include, but are not limited to:
  • Promotional offers or discounted fares.
  • Last-minute deals or flash sales.
  • Specific services designated as non-refundable by the service provider (e.g., event tickets, certain budget accommodations, or prepaid activities).
• No Exceptions: Non-refundable bookings are not eligible for refunds or credits under any circumstances, including personal emergencies, travel restrictions, or force majeure events, unless otherwise required by applicable law.
• Clear Disclosure: Parivromi Hospitality ensures that non-refundable bookings are clearly labeled during the booking process. Customers are encouraged to review all terms before confirming their purchase.

2. Cancellation Charges by Service Type

2.1 Air Tickets

• Airline Policies Apply: Cancellation charges for air tickets are governed by the fare rules and policies of the respective airline operating the flight. These rules vary depending on the airline, ticket type (e.g., economy, business, refundable, or non-refundable), and fare conditions agreed upon at booking.
• Parivromi Hospitality Service Fee: In addition to airline-imposed cancellation charges, Parivromi Hospitality will apply a non-refundable service fee for processing cancellations. This fee covers administrative costs and is typically outlined during the booking process or in the cancellation confirmation email.
• Partial Cancellations: For multi-segment itineraries (e.g., round-trip or multi-city tickets), canceling one segment may affect the entire ticket’s fare structure. Refunds, if applicable, will be calculated based on the remaining value of the ticket after accounting for used segments and airline penalties.
• No-Show Policy: Failure to cancel a flight prior to departure (i.e., a no-show) may result in the forfeiture of the entire ticket value, depending on the airline’s policy.

2.2 Hotels

• Hotel-Specific Policies: Cancellation charges for hotel bookings are determined by the individual hotel’s cancellation policy, which is provided at the time of booking. Policies may vary based on the property, room type, rate plan, and season.
• Standard Cancellation Window: Most hotels allow cancellations without penalty if the request is made at least 7-14 days before the check-in date, but this varies. Customers should review the hotel’s terms before booking.
• Late Cancellations: Cancellations made within 48 hours of the check-in date are typically non-refundable, and the full cost of the reservation (or a minimum of one night’s stay, depending on the hotel) may be charged.
• Prepaid Reservations: Many hotels require prepayment for certain rates (e.g., advance purchase or non-refundable deals). These bookings are generally non-refundable, even if canceled well in advance.
• Partial Stays: If you check out early or fail to check in, refunds for unused nights are subject to the hotel’s discretion and are not guaranteed.

2.3 Tour Packages

• Tiered Refund Structure: Cancellation charges for tour packages (including group tours, private tours, or customized itineraries) depend on the timing of the cancellation relative to the departure date. Unless otherwise specified in the package terms, the following refund schedule applies:
  • 30 days or more before the travel date: Full refund minus a non-refundable administrative fee (typically 5-10% of the package cost, depending on the itinerary’s complexity).
  • 15-29 days before the travel date: 50% refund of the total package cost, minus any non-recoverable expenses (e.g., deposits paid to third-party vendors such as hotels, transport providers, or activity operators).
  • Less than 15 days before the travel date: No refund is available, as most expenses (e.g., accommodations, transportation, and guides) are fully committed at this stage.
• Custom Packages: For tailor-made itineraries, additional non-refundable costs may apply due to bespoke arrangements (e.g., private guides, exclusive activities, or special permits). These will be outlined in the booking agreement.
• Force Majeure: In the event of cancellations due to unforeseen circumstances beyond Parivromi Hospitality’s control (e.g., natural disasters, political unrest, or pandemics), refunds will depend on the recoverability of funds from service providers. We will make reasonable efforts to secure partial refunds or credits where possible.
• Group Tours: For group tours, cancellations may affect the pricing or availability for remaining travelers. Additional fees may apply if the cancellation impacts the minimum group size required for the tour to operate.

3. Additional Considerations

3.1 Modifications vs. Cancellations

• If you wish to modify your booking (e.g., change travel dates, destinations, or traveler names) rather than cancel, please contact our support team at info@parivromihospitality.com. Modifications are subject to availability, service provider policies, and potential fees, which may differ from cancellation charges.
• In some cases, modifying a booking may be treated as a cancellation and rebooking, especially for non-flexible fares or packages.

3.2 Travel Insurance

• Parivromi Hospitality strongly recommends purchasing travel insurance to protect against unforeseen circumstances such as medical emergencies, trip cancellations, or interruptions. Insurance policies vary, so ensure your coverage includes cancellation protection if desired.
• Parivromi Hospitality is not responsible for facilitating claims with insurance providers but can provide documentation (e.g., booking confirmations or cancellation receipts) to support your claim.

3.3 Disputes and Exceptions

• If you believe your cancellation request was processed incorrectly, please contact our customer support team at info@parivromihospitality.com within 30 days of the cancellation confirmation. Provide all relevant details, including booking references and correspondence, for a prompt review.
• Exceptions to this policy may be considered in extraordinary circumstances (e.g., bereavement or severe medical emergencies), subject to Parivromi Hospitality’s discretion and the provision of verifiable documentation. However, exceptions are not guaranteed, especially for non-refundable bookings.

3.4 Contact Information

• For all cancellation-related inquiries, email info@parivromihospitality.com or visit our website at www.parivromihospitality.com/help for additional resources.
• Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (local time), excluding public holidays. Response times may vary during peak travel seasons.

4. Governing Law

This cancellation policy is governed by the laws of the jurisdiction in which Parivromi Hospitality’s primary office is registered. Any disputes arising from cancellations or refunds will be resolved in accordance with applicable consumer protection regulations and Parivromi Hospitality’s terms of service.

This version incorporates the updated email address (info@parivromihospitality.com) and maintains the expanded, detailed format you requested. If you need further adjustments, specific additions, or assistance with anything else, please let me know!